Terms and Conditions

Last Updated: August 04, 2025

1. Introduction

Welcome to SureEntry.io. These Terms and Conditions govern your use of our website located at sureentry.io and all related services provided by SureEntry.io ("we," "us," or "our"). By accessing our website or using our services, you agree to be bound by these Terms and Conditions.

Please read these Terms carefully. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

2. Service Description

SureEntry.io provides a digital check-in/check-out system designed for various organizations, including but not limited to dance studios, daycares, fitness centers, and other businesses that need to track attendance. The service offers both an Adult System (for individual check-in/out) and a Family System (for parents to check children in/out).

Our services include:

  • Web-based check-in/check-out interfaces
  • User management
  • Attendance tracking and reporting
  • PIN-based authentication
  • Family relationship management
  • Data import/export capabilities

3. Account Registration and Security

To use certain features of our service, you must register for an account. When you register, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

  • Immediately notify us of any unauthorized use of your account or any other breach of security
  • Ensure that you exit from your account at the end of each session
  • Never share your account credentials with third parties
  • Create a strong, unique password for authentication purposes

We reserve the right to disable any user account at any time if, in our opinion, you have failed to comply with any of the provisions of these Terms and Conditions.

4. Subscription and Payment Terms

SureEntry.io offers various subscription plans as described on our pricing page. By selecting a subscription plan and providing payment information, you agree to pay the specified fees according to the billing cycle selected (monthly or annual).

Payment processing:

  • Payments are processed securely through our payment processor
  • For monthly subscriptions, you will be billed on the same calendar day each month
  • For annual subscriptions, you will be billed once per year on the anniversary of your subscription start date
  • All fees are exclusive of taxes, which will be charged where applicable

We reserve the right to change our prices at any time. If we change our prices, your rate will not change, unless you choose to upgrade to a higher plan.

5. Cancellation and Refund Policy

You may cancel your subscription at any time through your account settings or by contacting our customer support team.

Cancellation policy:

  • For monthly subscriptions, cancellation will take effect at the end of the current billing cycle
  • For annual subscriptions, cancellation will take effect at the end of the current annual period
  • No refunds will be provided for partial months or annual periods

In exceptional circumstances, we may provide a prorated refund at our discretion. Please contact our customer support team to discuss your specific situation.

6. User Obligations and Conduct

When using our services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others, including intellectual property rights
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Upload or transmit viruses, malware, or other malicious code
  • Interfere with or disrupt the integrity or performance of our services
  • Use our services for unauthorized commercial purposes
  • Harass, abuse, or harm another person or entity
  • Provide false or misleading information

We reserve the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including a breach of these Terms.

7. Intellectual Property

All content, features, and functionality on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, are owned by or licensed to SureEntry.io and are protected by copyright, trademark, and other intellectual property laws.

Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

By using our services, you acknowledge and agree that:

  • You may not copy, modify, distribute, sell, or lease any part of our services or included software
  • You may not reverse engineer or attempt to extract the source code of our software
  • You are granted a non-exclusive, non-transferable, revocable license to use our services solely for your internal business purposes

8. Data Protection and Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you consent to the practices described in our Privacy Policy.

As a data controller, you are responsible for:

  • Obtaining necessary consents from individuals whose data you input into our system
  • Using our services in compliance with applicable data protection laws
  • Implementing appropriate security measures to protect personal data
  • Notifying us promptly of any data breach involving data processed through our services

9. Limitation of Liability

To the maximum extent permitted by law, SureEntry.io and its officers, directors, employees, and agents:

  • Will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill
  • Will not be liable for any damage, loss, or injury resulting from hacking, tampering, or unauthorized access or use of our services or your account
  • Will not be liable for any damage, loss, or injury resulting from viruses, malware, or other malicious programs that may infect your equipment
  • Will not be liable for any interruption or cessation of transmission to or from our services

Our total liability for any claims under these Terms shall not exceed the amount you paid to us for the service in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless SureEntry.io and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with:

  • Your access to or use of our services
  • Your violation of these Terms
  • Your violation of any third-party right, including without limitation any intellectual property right or privacy right
  • Any claim that your content caused damage to a third party

11. Modifications to Terms and Services

We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by:

  • Posting the updated terms on our website
  • Updating the "Last Updated" date at the top of these Terms
  • Sending an email to the address associated with your account (for significant changes)

Your continued use of our services after such notice constitutes your acceptance of the modified Terms.

We also reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of our services.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of The Commonwealth of Kentucky, USA, without regard to its conflict of law principles.

Any dispute arising out of or relating to these Terms or our services shall be resolved through the following process:

  1. Informal negotiation – We encourage you to contact us first to try to resolve the dispute informally
  2. Mediation – If informal negotiation is unsuccessful, either party may initiate mediation by a neutral mediator
  3. Arbitration – If mediation is unsuccessful, the dispute will be resolved by binding arbitration in accordance with the rules of the American Arbitration Association

Any arbitration shall take place in The Commonwealth of Kentucky on an individual basis. Class arbitrations, class actions, or representative actions are not permitted.

13. Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of SureEntry.io.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference herein, constitute the entire agreement between you and SureEntry.io concerning your use of our services.

These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and SureEntry.io regarding our services.

15. Contact Information

If you have any questions about these Terms, please contact us at: